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Technical Guides
  1. How Do I Customise Practice Manager?
  2. How Do I Skip The Login Process?
  3. 1046 Error
  4. How Do I Create A Task?
  5. How Do I Create A Tax Return?
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  4. Cannot connect to database error message appears when starting TaxCalc
  5. How do I update TaxCalc to the latest version?
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See below for any updates which may affect filing or use of these modules

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Support hours

December 2024

Up to and including 23 December
Monday – Friday: 9:30am – 5:00pm.
Email and telephone support.

27, 30 and 31 December: 9:30am – 5:00pm.
Email support only.

Plus: 3 – 19 December
Late Night Taxing every Tuesday and Thursday
7:00pm – 9:00pm.
Email support only.

January 2025

Monday – Friday: 9:00am – 8:00pm.
Email and telephone support.

Weekends: 10:00am – 4:00pm.
Saturdays: Email and telephone support.

Sundays: Email support only.

Plus: 31 January 09:00am – 10:00pm.
Email and telephone support.

We are closed on 1 January.

 

 

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This enables us to help you more effectively with certain problems. For this service to work you need to be in contact with our Support Team.


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We aim to answer calls as quickly as possible, though this may be slightly longer in busier periods like January or approaching other filing deadlines.