- HMRC Help Notes?
- Brother printer won't print? 'The document could not be printed'
- Printing problems?
- Importing from TaxCalc 2004
- Internet Explorer Script errors?
- How do i enter my licence key?
- Why do I need to run Windows Update?
- Saving 2005 Tax Returns to a Network drive or Shared folder
- What is my Username and Password for the TaxCalc website?
- How do I update TaxCalc 2005 on a computer that is not connected to the Internet?
- How do configure my firewall software to allow TaxCalc Updates?
- How can I password protect my 2005 Tax Returns?
HMRC Help notes?
You can obtain the HMRC Help notes and worksheet add on pack for TaxCalc 2005 here.
Brother printer won't print? 'The document could not be printed'
Users that have one of the Brother printers listed below could be experiencing a problem when trying to print from Adobe Acrobat.
Related Models: DCP-7010, DCP-7010L, DCP-7025, FAX-2920, HL-1030, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1430, HL-1440, HL-1450, HL-1470N, HL-2030, HL-2040, HL-2070N, HL-5030, HL-5040, HL-5050, HL-5070N, HL-5130, HL-5140, MFC-7225N, MFC-7420, MFC-7820N.
To resolve this issue please follow the instructions on the Brother website.
Printing problems?
There have been some issues with the release of Internet Explorer 7 which has caused a problem printing from Adobe within TaxCalc. To resolve this, please click on the ‘Tools’ menu and select ‘In Acrobat (External)’ from the ‘Acrobat view options’. Now, when you select ‘Print’ you will be asked to save your return. Choose a suitable location and the return should be opened from there.
TaxCalc 2005 uses the Adobe PDF file standard as it's printing output. This allows you to have more control over the printing options and also allows you to save your tax returns as PDF documents. If you find you are having trouble printing please make sure that you have the latest version of Adobe Reader installed on your computer. If you have purchased a product on CD-ROM then Adobe Reader can be installed from the CD, alternately this can be obtained from www.adobe.com.
If you continue to have difficulties there is an alternate menu in Adobe by right clicking on the document. Selecting the print option from here often resolves printing problems when using Brother printers.
Importing from TaxCalc 2004?
To import TaxCalc 2004 returns into TaxCalc 2005 you must have the latest version of TaxCalc 2004 installed on the same computer as TaxCalc 2005. You can install the 2004 version from the TaxCalc 2005 CD (it can be found in the TaxCalc 2004 folder on the CD) Or you can download it from this website from the 'Downloads' page found at the top of this screen.
Internet Explorer Script errors?
TaxCalc 2005 utilizes Microsoft Internet Explorer technology to display the Tax Return on your screen. if your Version of Internet Explorer is not up to date it is possible that you could receive some errors when trying to view or navigate through your Tax Return. in this case please make sure you have updated your Internet Explorer to the latest version from the Microsoft website www.microsoft.com/ie, Alternatively if you have purchased TaxCalc on CD then you will be able to install the latest version from there by clicking the 'Tools' button on the splash screen that appears after inserting the CD ROM in to your CD-ROM drive.
How do I enter my Licence Key?
The best way to enter your licence key is to use the "Go" button found on the licence page (click Help > Licence from within TaxCalc 2005), you will be asked for your username and password which you use for the TaxCalc website. As long as you are connected to the Internet and your Firewall software (if you have any) is configured correctly then your licence key will automatically be entered for you, all you need to do is click "Ok". Alternatively you can log in to the website and manually take a note of the number and enter it into the software yourself.
Why do I need to run Windows Update?
Windows Update is a tool that is supplied with all Microsoft operating systems after Windows 95. It allows a user to keep their computer up to date with all of the latest security fixes and Windows bugs that have been found since the original release of the operating system. These updates are important not only for security reasons but also to rectify bugs that were not addressed in the operating systems initial release. It is highly recommended that you run Windows Update regularly. To run Windows Update click Start and then Windows Update at the top of the start menu. (XP users will need to click Start > All Programs > Windows Update).
Saving 2005 Tax Returns to a Network drive or Shared folder
It is not recommended to save any Tax Returns to a network location at this time. There will be a Network version available shortly designed specifically for this task. If you save a 2005 Tax Return to a network folder you may get undesirable results or the file may not open at all
What is my Username and Password for the TaxCalc website?
If you registered via telephone then you will have been given your username and password over the phone. Alternatively if you registered via the website you will have used your email address as your username and chosen the password yourself. If you have forgotten your password and you registered with a valid email address you can use the 'Forgotten password' link on the login page.
How do I update TaxCalc 2005 on a computer that is not connected to the Internet?
To download the latest version of TaxCalc (Pro and Download versions only) you must log in to the website using the login button above, the opening screen My Products will always provide you with the latest version for download. This can then be saved to your preferred medium (recordable CD or ZIP drive etc) and can then be transferred to the computer of your choice. Once you have copied the file to the destination computer simply double click the file to begin the installation. All of your data will be retained and there will be no need to re-enter your Licence Key.
How do I configure my firewall software to allow TaxCalc Updates?
Please visit our Firewall page to find instructions for your Firewall software.
How can I password protect my 2005 Tax Returns?
Unfortunately it is not possible to password protect 2005 Tax Return files. We are currently looking in to the best way to implement this feature.
