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Tax Related FAQ’s
- Why do i have an error message regarding 'Golden Handshakes'?.
- NICs.
- Capital Losses & Taper.
- Self-Employment.
- Loss Figures shown as a positive.
- R40 Capital Gains.
- Self Assessment Submission Deadlines.
- Non residence, how to claim Personal Allowances if required.
- How do I claim the 10% discount on foreign pensions income?.
- Mileage Wizard Box 1.15 figures not being displayed.
- Adjustments for Gift Aid
- My PAYE code is not the same as my personal allowance in TaxCalc
- Where do I enter my tax code?
- Where do I enter employment income from a foreign country?
- Box 3.112 must equal box 3.65
- I am not receiving the full age-related allowance
- I am completing an R40 Claim for Repayment, where do I enter interest paid by an authorised unit trust (AUT) or an open-ended investment company (OEIC)?
Technical FAQ’s
- How do I licence TaxCalc 2008?.
- How do I update TaxCalc 2008 on a computer that is not connected to the Internet?.
- Is there an option in TaxCalc for the short Tax Return?.
- How do I upgrade my software?.
- How to enter a new licence key.
- Can I safely uninstall old versions of TaxCalc?.
- The live submission indicator in the ‘progress monitor’ is still set to ‘no’ after filing.
- Where is my licence key?.
- Where is my invoice?.
- How do I check if I have the latest version?
- How do I create a 64-8?
- How do I print the summary pages?
- Mac users
- How do I buy TaxCalc for earlier years?
Troubleshooting FAQ’s
- Printing Problems.
- Internet Explorer Script Errors.
- Forgotten Password.
- Upgrading.
- Minimum System Requirements.
- Keeping up to Date.
- Firewalls.
- WinINet error. Internet Open URL fails with error code:12037
- Terminated
- Runtime error
Why do i have an error message regarding 'Golden Handshakes'?
This message is a WARNING message only. As any amount relating to a ‘Golden Handshake’ would be reported in box 1.8 along with other employment income, TaxCalc will not know whether you have received a ‘Golden Handshake’. Relief is available for pension contributions up to 100% of your relevant earnings for the year, but when calculating your relevant earnings you should exclude any amount relating to a ‘Golden Handshake’.
What is a 'Golden Handshake' A golden handshake is a clause in an executive employment contract that provides the executive with a significant severance package, in the case that the executive loses his or her job.
NICs
Q. My client has both employment and self-employment/partnership income, how do I limit the rate of Class 4 NICs charged to 1%?
A. Where an individual is liable to pay both Class 1 (and/or Class 2) and Class 4 NICs; if the Class1/Class 2 contributions charged at the main primary percentage, PLUS the amount of Class 4 contributions chargeable at 8%, exceed the limiting amount (£2,391.70 for 2006/07), the Class 4 NIC liability may be reduced and the excess earnings should be charged at 1%.
If this situation occurs, deferment should be requested from the National Insurance Contributions Office. Once deferment has been agreed, tick box 3.95 (Self employment pages) or box 4.24 (Partnership pages) and TaxCalc will automatically calculate the Class 4 NICs at 1% of the taxable profit over the earnings threshold (£5,035 for 2006/07).
Example:
| Employment Income | £50,000 |
| Partnership Income | £20,000 |
| Class 1 NICs deducted at source | |
|---|---|
| Threshold to upper earnings limit - £28,505 @ 11% | £3,135.55 |
| Earnings over limit - £16,460 @ 1% | £164.60 |
| £3,300.15 |
As the Class 1 paid at the primary rate exceeds the limiting amount, Class 4 NICs are only due at 1%:
| Class 4 NICs entered in box 18.2B | |
|---|---|
| Earnings over threshold - £14,965 @ 1% | £149.65 |
Capital Losses & Taper
Q. Why is TaxCalc using my losses brought forward when my tapered gain is below the annual exemption?
A. When calculating capital gains there is an order specified by HMRC of how losses should be allocated.
First of all the gain should be calculated with reference to indexation if relevant, the next step is to then allocate firstly the losses of the current year, then losses brought forward, finally if eligible, taper relief. Losses are allocated to reduce your capital gains to the level of the annual exemption BEFORE taper relief.
Example:
| Indexed Gain (90% taper available) | £25,000 |
| Loss in yr | £2,000 |
| Loss b/fwd 96/97 onwards | £5,000 |
| Loss b/fwd 95/96 earlier | £15,000 |
| Loss Allocation: | |
|---|---|
| Gain | £25,000 |
| Less Current losses | £(2,000) |
| Net Current Gain | £23,000 |
| Less losses from 96/97 | £(5,000) |
| £18,000 | |
| Less losses from 95/96 | £(9,200) |
| Gains subject to taper relief | £8,800 |
| Taper Relief | £ (880) |
| Tapered Gain | £7,920 |
| Less Annual Exemption | £(8,800) |
| Taxable Gain | £ Nil |
| Losses available to c/fwd: | |
| 96/97 onwards | £ Nil |
| 95/96 earlier | £5,800 |
Self-Employment
Q. There is a turnover of less than £15,000 entered on page 1, why are the self employment pages being rejected?
A. If there is a turnover of less than £15,000, data should be entered on page 1 ONLY. The form will be rejected if data is also entered on the balance sheet on page 4, this page should only be completed if you are required to fill in pages 2 & 3.
Loss Figures shown as a positive
Q. Why is the loss figure shown without brackets?
A. If there is a specific box for profits and another separate box for losses, the loss figure will be shown as a positive.
R40 Capital Gains
Q. How do I report capital disposals on an R40 Claim for repayment?
A. There is a specific form to report capital disposals relating to an R40, form R40(CG) however these forms are not provided to TaxCalc nor are they available to print off HMRC’s website, unfortunately you have to contact HMRC themselves to request this form. As a last resort it is possible to complete the SA108 main self assessment capital gains pages to report your gains, though officially this is not the correct way to do it.
Self Assessment Submission Deadlines
Q. What is the filing date for my self-assessment tax return?
A. If you are submitting a paper return and you want HMRC to work out your tax bill you should submit your return by 30 September after the end of the tax year. (Please note that when using TaxCalc the tax will automatically be calculated for you). You should also send in your tax return by 30 September if you want any tax you owe (less than £2000) included in the following year's tax code. (30th December for online returns).
However 31 January 2008 is the Final deadline for sending in your 2006/07 tax return whether paper or online.
Please note that for 2007/08 tax return the deadline for submission of all paper returns is 31st October 2008, this will also be the date used for coding out liabilities. For online filing the deadline will remain 31st January 2009.
Non residence, how to claim Personal Allowances if required
The Non residence pages have changed for 2008; these changes have been reflected in Simple Step and ‘Forms’ mode.
Simple Step:
In Simple Step, on the first ‘non-residence’ screen, you need to ‘tick’ the box "Are you entitled to claim personal allowances under a Double Taxation agreement or other basis as a non resident?"
As you work through the program using the ‘next’ button you will be taken to the screen “Personal allowances”, on this screen you will need to tick one of the boxes.
HMRC Forms Mode:
In the Navigation menu on the left, click on ‘Non Residence’, you will be taken to the new Non Residence pages. At the bottom of the first page you will see the ‘Personal Allowances’ section, in order to claim these, box 9.15 or 9.16 need to be ticked.
Mileage Wizard Box 1.15 figures not being displayed
The wizard for box 1.15 is also the wizard for box 1.32!!!
If C is positive the result goes in box 1.32 and decreases your tax liability
If C is negative the result goes in box 1.15 and increases your tax liability
Finally, if in the ‘wizard’ the last field has data this is ‘added’ to anything that goes in to box 1.32.
Adjustments for Gift Aid
When amounts are entered for Gift Aid payments, the basic rate band is extended by the gross amount of the contribution, so that more of your income is taxed at the 22% rate band. The calculations can be seen in step 3 of the Summary.
My PAYE code is not the same as my personal allowance in TaxCalc
Your ‘PAYE Coding Notice’ tells you what your tax code is and how it’s worked out. This is used by your employer to work out how much tax to take off your pay each month.
Your tax code is based on your personal allowance, which is then adjusted for other items like investment income or benefits you may receive, allowable expenses etc.
The result is that your tax code may not be equal to your personal allowance. Your tax code does not affect your personal allowance, and you cannot alter your personal allowance.
At the end of the tax year HMRC and TaxCalc both look at your actual income, benefits etc, and then deducts the personal allowance you are entitled to in order to work out how much tax you should pay or be repaid to you.
Where do I enter my tax code?
Your PAYE tax code is the way that HMRC try and collect the correct amount of tax from your pay through the tax year.
To do this they often have to use a number of estimates, such as what your income and benefits will be. If these estimates are correct and your circumstances do not change during the tax year, you will not have any additional tax to pay at the end of the year.
At the end of the tax year HMRC and TaxCalc look at your actual income and benefits then deduct all the personal allowances you are entitled to in order to work out how much tax you should pay or be repaid to you.
Because this calculation looks at the actual income and expenses, you do not need to enter your tax code in TaxCalc but you may need to enter some of the figures used by HMRC when they calculated it. e.g. unpaid tax for earlier years in box 18.1
Where do I enter employment income from a foreign country?
Employment income is entered in box 1.8 on the employment pages. Do not include any foreign tax paid in box 1.11. If tax has been taken off or paid in another country and you do not want to claim tax credit relief, enter in box 1.38 the amount of any foreign tax you have paid on your employment income.
If applicable you can claim tax credit relief. In this case leave box 1.38 blank and complete page 3 of the Foreign Pages.
Box 3.112 must equal box 3.65
The figure of net profit or loss in your balance sheet should be the same as that entered in box 3.65 for the same period. If your turnover was less than £15,000, leave these boxes blank and complete boxes 3.24 to 3.26.
If your annual turnover was £15,000 or more, copy the entries from your balance sheet to the appropriate boxes on page 2. Make sure that you have transferred all the figures from your balance sheet to the summary, and that each is included only once. Do not include any figures that are not on your balance sheet.
I am not receiving the full age-related allowance
If you are over 65 (i.e. you were born before the 6th of April 1942), then you may qualify for an additional ‘Age-related allowance’, on top of your ‘Personal allowance’ of £5,035.
The allowance has two rates depending on your Date of Birth.
| Date of Birth | Maximum age-related allowance for 2006-07 |
| After 5th April 1942 | 0 |
| Between 6th April 1932 and 5th April 1942 | £2,245 |
| Before 6th April 1932 | £2,385 |
However, this allowance will be reduced if your ‘total income’ exceeds the upper limit of £20,100 (2006-07). The reduction in the allowance is £1 for every £2 over this upper limit.
Your 'total income' is broadly, your gross income minus some outgoings which qualify for tax relief (payments to charity are probably the most common example).
I am completing an R40 Claim for Repayment, where do I enter interest paid by an authorised unit trust (AUT) or an open-ended investment company (OEIC)?
Although Box 3.1 is described as ‘Net interest paid by banks or building societies etc’ as well as bank or building society interest, this box should include net interest received from other deposit takers and net interest paid by authorised unit trusts and OEICs. The tax deducted from this interest should be reported in box 3.2 with the gross amount of interest entered into box 3.3. (Please note dividends from unit trusts should be reported in box 3.6).
How do I claim the 10% discount on foreign pensions income?
You should enter your foreign income into TaxCalc after deducting the 10%. So if your foreign income is £100, you should enter £90 in TaxCalc.
How do I licence TaxCalc 2008?
Step 1
After installing TaxCalc, a License TaxCalc box should appear so that you can license your program.
Select ‘Next’ to move on to the next License Key Step.
Step 2
If you have an internet connection, TaxCalc can find your licence key for you:
Click the ‘test’ button to check that your computer will allow you to connect to our server to obtain the key and check the message in the Online Status box. (If you do not receive a 'successful' response, you may have firewall software that is preventing the connection so please see the firewalls topic on the FAQ's page.)
If successfully connected, the ‘Automatically via the Internet’ option will be selected. Click on ‘next’.
Step 3
Enter your username and password. You will have entered or received this at the time of registration (your username is usually your registered e-mail address).
Click ‘next’ and you should be notified of the successful registration of TaxCalc 2008.
Click on ‘finish’ to end the licensing process.
If you do NOT have an internet connection, please follow these steps instead:
Step 1
After installing TaxCalc, a License TaxCalc box should appear so that you can license your program.
Select ‘Next’ to move on to the next License Key Step.
Step 2
Select the ‘manually’ option and click ‘next’.
Step 3
Enter the license key that was sent to you in the email confirming your order.
Click ‘next’ and you should be notified of the successful registration of TaxCalc 2008.
Click on ‘finish’ to end the licensing process.
How do I update TaxCalc 2008 on a computer that is not connected to the Internet?
If your computer is not connected to the internet you can login to the TaxCalc website from any other computer that is connected to the internet using your unique username and password.
This will take you to the ‘My Products’ page where you will always find the latest version for download. This can be saved to your preferred medium (recordable CD or ZIP drive etc…) and then transferred to the computer that is not connected to the internet.
Once you have copied the file to the destination computer simply double click the file to begin the installation. All of your data will be retained and there will be no need to re-enter your Licence Key.
Is there an option in TaxCalc for the Short Tax Return?
Third party software are not authorised to reproduce the SA200 form. However if you have been issued with the short tax return, HMRC will accept an SA100 as a substitute and you will be able to file online using our software.
The general differences between the two returns are as follows:
- The SA200 form must be submitted before 30th September 2008 when submitting the paper copy (please note that HMRC does not accept online filing of form SA200), whereas the online SA100 can be submitted up to 31st January 2008.
- Of course one large advantage of using TaxCalc is that it will calculate any liability or repayment due, saving you time and ensuring you are aware of any liability due in January.
- With online filing HMRC will also confirm this liability within 3-5 days whereas with paper filing they are still dealing with post from April.
- There are limitations to the items that can be included on an SA200, for some people despite the fact that the Revenue have issued a short return it is often insufficient for their purposes. The following link is the guide to the short tax return http://www.hmrc.gov.uk/worksheets/sa210.pdf on page 4 of 24 there is a section on ‘Who cannot use the Short Tax Return?’ it may be worth referring to this to ensure that you are even eligible to submit the SA200.
- It is also a good idea to start submitting online to prepare for next year when it will be mandatory for most people.
How do I upgrade my software?
The product you try to access is not available within your licence.
The reasons for this are either:
- You need to purchase an upgrade that includes the type of return that you are trying to create.
- You have exceeded your number of licences for the type of return that you are trying to print or file.
If you have not yet logged in, you can use the login area to the left Log In and upgrade now.
If you do not have access to the internet, you can contact our sales team on 08707 669935
If you have already purchased the relevant upgrade, you may simply need to change the licence key as described below.
How to enter a new license key
After you have upgraded your software, either from the website or through our sales team, you will need to re-licence the software to activate the new features.
To do this, please follow the steps below:
- Click on ‘help’ in the top menu bar of the program and then click on ‘license’. When the grey box appears click on ‘enter new key’..
- Click the ‘test’ button to check that your computer will allow you to connect to our server to obtain the key (If you do not receive a ‘successful’ response, you may have firewall software that is preventing the connection so please see the 'firewall' topic on the FAQ's page. This is on our website in the 'support' section)..
- If successfully connected, the ‘automatically via the internet’ option will be selected. Click on ‘next’..
- Enter your username and password. You will have entered or received this at the time of registration (your username is usually your registered e-mail address)..
- Click ‘next’ and you should be notified of the successful registration of TaxCalc 2008..
- Click on ‘finish’ to end the licensing process..
Can I safely uninstall old versions of TaxCalc?
You can uninstall old versions from your computer with the following caveats:
- Ensure your data files (which have suffix .s04 .s05 .s06 etc) are backed up. Some data may be extracted from the previous years data file using ‘Import’).
- You may uninstall earlier versions of the TaxCalc program using ‘Add Remove Programs’.
- If you ever need to access the return data in the future, the old ‘versions’ of the software will always be available as a download from your products page on our website. (For a minimum of 7 years).
The live submission indicator in the ‘progress monitor’ is still set to ‘no’ after filing
You must save your return after filing to keep your filing history. The date and time of submission will be displayed in the progress monitor.
Where is my licence key?
Your licence key was emailed to you when you placed your order. You can also view your licence key online by logging in to our website www.taxcalc.com with your username and password. This will take you to your ‘My Products’ page where it is listed next to your product.
See also the FAQs, How do I licence TaxCalc 2008? and How to enter a new license key above
Where is my invoice?
Your invoice was emailed to you when you placed your order. You can also view/print your invoice by logging in to our website www.taxcalc.com with your username and password and clicking on ‘Account History’.
How do I check if I have the latest version?
To check you have the latest version of TaxCalc 2008, please click on ‘Settings’ in the top menu bar of the program, then ‘TaxCalc Update’ and ‘Run TaxCalc Update now’ whilst connected to the internet.
If there is a newer version of TaxCalc than the one you have, the program will give you the opportunity to automatically update. If you have the latest version, a box will tell you that this is the latest version of the current product.
How do I create a 64-8?
Make sure you have a return listed on the ‘Clients’ page for the client you wish to submit the 64-8. If not, create and save a new return with at least the personal details completed. Now put a tick in the box next to the name in the list and click on ‘Create 64-8’ in the expanded ‘Tools’ pane.
How do I print the summary pages?
To print any of the summaries in TaxCalc, click ‘Check & Finish’ and then ‘Print’. Now tick the box next to ‘Do you want to include Summaries?’ If you only want to print summaries, make sure the button next to ‘No Tax Return pages, just the options I choose below…’ is selected. Choose the summary(s) you wish to print from the drop down menu, click ‘Create Preview’ and then print from the document displayed.
Mac users
Unfortunately TaxCalc is not programmed to run on the Mac system.
Having said that, we do have some customers that run Windows emulation software to enable the use of Taxcalc on MAC OS. Although we have had some positive feedback on this we do not officially support the use of TaxCalc on Non-Windows Operating Systems at this time.
How do I buy TaxCalc for earlier years?
The 2004, 2003, 2002 and 2001 products were produced by the previous ‘owners’ of TaxCalc, Intuit. We have ‘unlocked’ ‘full’ versions of all these releases available as a download from our website.
TaxCalc 2004 has been tested to run on Vista, however, we have had a few users who are not able to run this version. As this software was produced before Vista was launched and we do not have any source code from Intuit, you may need to run the software on XP or earlier if you have problems with Vista.
The software is available from the older products web page (Note for the 2004 version you only need the ‘setup’ file.).
Problems Printing
Adobe Reader
TaxCalc uses the Adobe PDF file standard as its printing output. This allows you to have more control over the printing options and also allows you to save your tax returns as PDF documents.
If you find you are having trouble printing, please make sure that you have the latest version of Adobe Acrobat Reader installed on your computer.
If you have purchased a product on CD-ROM then Adobe Acrobat can be installed from the CD. Alternately you can download the suitable Adobe Reader product from www.adobe.com.
If your printing problems persist, an alternative method is to create and view the PDF outside of TaxCalc.
- Go to the 'Settings' menu.
- Click on 'Acrobat View Options'.
- Click on 'In Acrobat (External)'.
Now when you next create a preview, a printable PDF will be loaded in an external Adobe Acrobat/Reader window.
NOTE:
- TaxCalc uses the data in your tax return file to create the PDF. When you save the PDF, you are simply saving the exported data and NOT changing the content of the tax return file itself..
- If you replace or remove the PDF file altogether, you will not affect the tax return file itself, or any of your data..
- If you make any subsequent changes to your tax return you must create a new PDF for printing..
Brother printers
Users that have one of the Brother printers listed below could be experiencing a problem when trying to print from Adobe Acrobat.
Related Models: DCP-7010, DCP-7010L, DCP-7025, FAX-2920, HL-1030, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1430, HL-1440, HL-1450, HL-1470N, HL-2030, HL-2040, HL-2070N, HL-5030, HL-5040, HL-5050, HL-5070N, HL-5130, HL-5140, MFC-7225N, MFC-7420, MFC-7820N.
Please follow the instructions on the Brother website.
Please be aware that occasionally the 'print' icon will still not function after loading the 'update' from Brother. In this rare case, simply right click on the mouse (within the PDF) and select 'Print' from the menu.
Internet Explorer Script Errors
TaxCalc utilises Microsoft Internet Explorer technology to display the Tax Return on your screen.
If your version of Internet Explorer is not up to date (Version 6 or later) it is possible that you could receive some errors when trying to view or navigate through your Tax Return.
- If you have purchased TaxCalc on CD the latest version of Internet Explorer is supplied on the disc. (Click on ‘tools’ in the new window that opens after inserting the CD to install Internet Explorer from the TaxCalc 2008 disc)..
- Customers that have bought a download version please make sure you have updated your Internet Explorer to the latest version from the Microsoft website..
Forgotten Password
If you do not know your password, please visit our website www.taxcalc.com click on the Forgotten your password? link. You should get an email response immediately.
In the event of a spam filter blocking you request, please send an email to support@taxcalc.com with ‘forgotten password’ in the subject field.
Upgrading
If you have upgraded your program but the new features are not working, you must check that you have changed your licence key correctly. To do this, please follow the steps below:
- Click on ‘help’ in the top menu bar of the program and then click on ‘license’. When the grey box appears click on ‘enter new key’..
- Click the ‘test’ button to check that your computer will allow you to connect to our server to obtain the key (If you do not receive a ‘successful’ response, you may have firewall software that is preventing the connection. Please see the 'Firewall Configuration' topic
- If successfully connected, the ‘automatically via the internet’ option will be selected. Click on ‘next’..
- Enter your username and password. You will have entered or received this at the time of registration (your username is usually your registered e-mail address)..
- Click ‘next’ and you should be notified of the successful registration of your TaxCalc product..
- Click on ‘finish’ to end the licensing process..
If you do NOT have an internet connection, please follow these steps instead:
- Click on ‘help’ in the top menu bar of the program and then click on ‘license’. When the grey box appears click on ‘enter new key’..
- On the next page, select the ‘manually’ option and click ‘next’..
- Enter the new Licence Key.
- Click ‘next’ and you should be notified of the successful registration of your TaxCalc product..
- Click on ‘finish’ to end the licensing process..
Minimum System Requirements
For TaxCalc to run efficiently, please make sure you have the following Minimum System Specifications on your PC:
Operating Systems:
- Windows 98SE
- Windows ME
- Windows NT4
- Windows 2000
- Windows XP
- Windows Vista
We advise that all appropriate Windows Updates are applied to your operating system. Please go to http://windowsupdate.microsoft.com for details.
You will need:
- Pentium II Processor (or compatible) with 450 MHz (or an 800MHz processor if running Windows Vista)
Memory Requirements:
- 128 MB of RAM for Windows 98SE or ME
- 256 MB of RAM for Windows 2000 or XP
- 512 MB of RAM for Windows Vista
Display Requirements:
- 1024×768 or higher with 256 colours (or higher)
Disk Space:
- 100 Mb
Programs:
- Internet Explorer 6 or higher
- Adobe Reader or Acrobat if you want to create a printable pdf document. Adobe Reader 8 is the latest and recommended version, click here to download for free.
You will also need:
- Inkjet Printer or Laser Printer if you want to file your return by post
- Internet Connection to run live TaxCalc Updates and to file your tax return on line.
Please be aware:
This is the Minimum system requirements for Taxcalc to run. Depending on other applications you are running and other unknown factors you may be required to have higher specification hardware than is detailed here (e.g. more RAM) to give you a more enjoyable experience of Taxcalc.
Other Operating Systems:
We do have some customers that run Windows emulation software to enable the use of Taxcalc on other Operating Systems (e.g. MAC OS). Although we have had some positive feedback on this we do not officially support the use of TaxCalc on Non-Windows Operating Systems at this time.
Keeping up to date
If new features are implemented throughout the year, we may release TaxCalc updates which you can download for free and install.
- When you first open the program, TaxCalc is set to search for updates by default..
- If you have firewall software or hardware, you may first be prompted to allow ‘TaxCalc.exe’ to access the internet..
- Please click here for further guidance on firewalls..
- You can turn off the update feature, change the interval or start an immediate update search from the ‘Tools’ menu ‘TaxCalc Update’ option..
Firewalls
When you try to run an Update, Automatically retrieve your Licence Key or File Online, TaxCalc will need to access the Internet. At this point, any Firewall software that you may have on your machine may try to prevent this!
- If you receive a prompt stating that “TaxCalc.exe is trying to access the Internet…” then you need to make sure that you ‘Grant Access’ or ‘Allow’ this to happen or you will not be able to File Online!.
- If you have any issue with this, please visit the Firewall page of our website for further guidance!.
NOTE:
The WinInet error message, when submitting, can often be caused by your firewall blocking the submission.
WinINet error. Internet Open URL fails with error code:12037
The error message would suggest that the date on your computer may not be set correctly. Please right click on the time display in the bottom right hand corner of your screen and check the date and time.
Terminated
We occasionally hear of this sort of problem after a Microsoft Update and suggest reinstalling TaxCalc. We are confident that this will fix the problem.
The easiest way to do this is to download the software again (this will be the latest version) and reinstall. You will not need to re-enter your license key and your tax files will be preserved.
Please login to your products page on our website www.taxcalc.com with your username (email address) and password and click on the download icon. ‘Run’ the application when asked to start the install process.
Runtime Error
You should re-install and update your copy of TaxCalc. First make sure you have saved all your work and then restart your computer.
- Locate the ‘TaxCalc Icon’ on your desktop and ‘right click’ on it.
- Select ‘Delete’ and in the popup click on ‘Add or Remove programs’.
- In ‘Add or Remove programs’, scroll down to TaxCalc 2008 and ‘click’ on it.
- A ‘Change/remove’ button will appear on the right, click on it to remove the old TaxCalc.
Next, run a fresh download from your products page or insert the CD and when the ‘TaxCalc Screen’ appears click on ‘Install TaxCalc’
After successfully installing TaxCalc, check you have the latest version of Adobe Reader. This is available from www.adobe.com
If you have the TaxCalc CD, you can update version 7.
- Leave the CD in the drive and start ‘My Computer’
- Right Click on the ‘CD’ and select ‘Explore’
- Double-click on the ‘Adobe’ folder, then double-click on the file ‘ACR707.exe’ this will update your computer with Adobe 7.07
Restart your computer and you are now ready to go!!
