TaxCalc Blog

Gathering Customer Feedback

We are now in the second week of January and we are pleased to report that, in Support, we are exceeding expectations with an average wait time of just 26 seconds last week.

I mentioned in my previous article that we listen to our customers, and we really do! Part of our review process for cases involves looking at how many customers would like a feature or change to be implemented, so we rely on customers telling us what they want…

Behind the Scenes of Working with Government

Just before Christmas, there was a lot of discussion on AccountingWeb regarding quarterly reporting and the notion of there being a petition set up to challenge the strategy as announced in the Autumn Statement.

As an apolitical organisation, we won’t be drawn into whether quarterly reporting is a good idea or not but with 229 comments (at time of writing) on this particular thread, it’s clearly proven to be a fiercely debated topic.

One of the comments that caught my eye during the debate was a call for the Big Four firms and accountancy bodies to use their influence with HMRC.

This gave me two thoughts…

Customer Service at TaxCalc

At TaxCalc, we care about our customers and providing excellent customer service is at the heart of the business. HMRC wait times have been in the news a lot recently and of course it comes as no surprise to anyone that, during a recent Which? Survey, it was revealed that their average wait time between 25 September and 2 October 2015 was 38 minutes – and this wasn’t even during January, the busiest time of the Self Assessment season!

Support Hours

Christmas is approaching, so it’s time to inform our customers of our opening hours throughout the holiday period.

As usual, we’ll be keeping a support service running during this time because we appreciate that some limited companies accounts and tax returns need to be submitted by 31 December. And, as usual, we'll be extending our January support hours to help our customers at this busy time.

• Christmas opening hours - we will be providing email support on 29, 30 and 31 December between 9am and 5:30pm.

• January opening hours – our extended support hours during this month are:

o    Monday – Friday: 9:30am and 8pm

o    Saturdays: 10am and 4pm (commencing 9 January)

o    Sunday 31: 10am and 4pm

Emails will also be monitored during the evening of 31 January.

We wish you a Happy Christmas and a prosperous New Year!

Digital Tax Accounts and Quarterly Reporting

The Government today released a new document about Digital Tax Accounts. Entitled Making Tax Digital, it consolidates information that has been released into the public domain since the March Budget and lays out the roadmap by which HMRC will transform from its current regime to the new digital one.

Having read numerous articles in the press these last few days, many reporters have reiterated the fact that Digital Tax Accounts, both for individuals and businesses, will be the norm by 2020. However, what seems to have slipped somewhat under the radar by a few is the requirement for “most” self employed people and landlords to make quarterly returns from April 2018…

The Digital Tax Account – Public Beta and a New Name

On Tuesday 1 December 2015, HMRC formally launched the public beta of the Digital Tax Account, now renamed the Personal Tax Account (PTA).

The new service, as with all new Government projects, is to be delivered in a piecemeal fashion. In this article, we’ll take a look at what it can do…

A Glowing Review From ICPA

One of the great adages of all time is that “All publicity is good publicity” and course we always value feedback and reviews of our software whether positive or negative. It’s what helps us improve what we do and develop even better products. 

However, I tend to think that positivity creates more positivity, so I was delighted to read Tony Margaritelli, Chairman of the ICPA, recent review of TaxCalc published in the ICPA Magazine and it is definitely worth sharing…

The Office of Tax Simplification on Small Companies

The Office of Tax Simplification have released a survey to collect opinion about the taxes that small businesses pay to HMRC. The overall aim is to help them make recommendations to the powers that be that set our taxes.

The survey is open to those businesses that employ 10 or fewer people and covers all taxes.

If you would like to take part and voice your opinions, please follow this link.